Help/ FAQ's - Technical Issues


  1. I am facing an error while using a Vivaah.com matrimonial service. What should I do?
  2. What are cookies? Why are they important for using Vivaah.com's services?
  3. How to enable JavaScript?
  4. Cannot find the information you are looking for?? : Please write to us with your query and we will get back to you usually within 24 hours.
Technical Issues
  1. I am facing an error while using a Vivaah.com matrimonial service. What should I do?
    We are extremely sorry to hear that you are facing an error while trying to use our services.

    We request you to report this error to our Support Team team with the following details:

    • The error message
    • The date, time, location and device of access when you encountered the error
    • The URL with error or details of the last 2-3 actions performed which lead to the error message..

  2. What are browser cookies? Why are they important for using Vivaah.com's services?
    A cookie is a small text file that can be entered into the memory of your browser to help us recognize repeat users, facilitate the user's ongoing access to and use of the site as well as to provide targeted advertising (by our advertising partner).

    Please note that the use of cookies is a necessary part of the Vivaah.com technology and are necessary if you wish to access member services of Vivaah.com. The data stored in cookies by Vivaah is encrypted and cannot be accessed easily by anyone else.

    The instructions to enable cookies are dependent on browser and device you use. Here is a link to Instructions by Google on how to enable cookies.

  3. How to enable JavaScript?
    The instructions to enable JavaScript are dependent on browser and device you use.

    Google Chrome (15.0)

    1. Click the spanner icon on the browser tool bar.
    2. Select Options.
    3. Click the Under the Hood tab.
    4. Click Content Settings in the 'Privacy section.'
    5. Select Allow all sites to run JavaScript in the JavaScript section.


    Mozilla Firefox (8.x, 9.x, 10.x)

    1. Select Tools from the top menu.
    2. Choose Options.
    3. Choose Content from the top navigation.
    4. Select the checkbox next to Enable JavaScript and click OK.


    Internet Explorer (9.0)

    1. Select Tools from the top menu.
    2. Choose Internet Options.
    3. Click on the Security tab.
    4. Click on Custom Level.
    5. Scroll down until you see the section labeled 'Scripting.'
    6. Under 'Active Scripting,' select Enable and click OK.


    Apple Safari (5.0)

    1. Select Safari from the top menu.
    2. Choose Preferences.
    3. Choose Security.
    4. Select the checkbox next to Enable JavaScript